Air India Servers Down – Flight Operations Affected Several Hours All Over the World

Air India servers shut down for several hours due to the internal glitch that affects the flight operations all around the world and Thousands of passengers are stuck in many airports.

Between 3:30 to 4:30 am today, the passenger services system of Air India that is run by SITA was completely down due to the problem in the airline’s main server.

Air India’s software solution is managed by SITA, a global airlines IT services major, which provides its check-in, boarding resulted inand baggage tracking technology.

Due to the critical issues in during server maintenance early this morning, which resulted in operational disruption to Air India flights, there is no security incident was reported during this priod of internal glitch.

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21 international flights delayed by over 100 minutes, more than 70 flights were affected due to this server down, 47 flights across the country were delayed by over 90 minutes, the company said.

 

Also, Air India said “Our server system SITA, which faced a temporary glitch, this morning was restored at 0845hrs. Air India senior executives, including CMD, Directors, Station Heads rushed to airports to take control of situation & facilitate pax. Flights rescheduled to minimize inconvenience.

Technical issues were fixed and restored the server at 9 AM “We have now fully restored services at all airports where Air India were affected. Our priority remains, as always, to ensure a stable system where customers can conduct business efficiently and effectively, and we are undertaking a full investigation to understand the root cause and prevent a recurrence,” it said in a statement to PTI.

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